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Welcome to Layne Publications!

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Customer Service

Shipping & Delivery
Downloads - After completing your purchase you will be immediately emailed your download links for your songs. You will also be able to download your songs anytime by logging into our website and viewing past purchases in your account.
Physical Goods - Physical items generally ship in 3-6 business days depending on the season. If concerned about the shipping times please contact us before your purchase.
International Shipping - In addition to te United States we currently ship to Canada, Australia, UK and Switzerland. Please allow an extra 5 business days for handling time. Customer is assumes all aplicable taxes, duties, etc.
Privacy & Security
This site has stringent security measures in place to protect the loss, misuse and alteration of the information under our control. We use secure certificates and all information stored on our website is encrypted for your security.  Payments are currently processed through the industry leader Stripe.
We will never sell, rent or give away your information.
Returns & Replacements
All returns and exchanges must have a Return Authorization. Contact us using this form before making a return!
We offer a 30 day, 100% satisfaction guarantee. If you are not completely satisfied with your purchase please contact us at returns@laynepublications.com, within 30 days from delivery, for a full refund (excl. shipping). Customer is responsible for return shipping.  All products must be returned in their original packaging with all accessories and manuals. Products showing obvious signs of ware/usage will not be refunded. Return requests made AFTER the 14 day period will be subject to a restocking fee of at least 25% at our discretion.
ABSOLUTELY NO RETURNS on digital items/downloads, opened batteries, cds, dvds, software and other relative products. You may return physical products if they are unopened in their original packaging.
Products may be exchanged within 30 days from delivery. You MUST contact us prior to returning the product for Return Authorization. Items must be returned in original condition. (All return policies apply to exchanges.)
We are not liable for items damaged/lost in return shipping, it is the consumers responsibility to insure packages being returned. For proof/safety of delivery, we recommend that you carefully package items and return via trackable and/or insured mailing.
Refunds will be issued ONLY in the original form of payment.
Some returns/exchanges can take up to 3 weeks to process please contact us at returns@laynepublications.com for your return/exchange status.
Based on return/exchange patterns, some customers' subsequent purchases will not be eligible for returns or exchanges for 90 days.
We reserve the right to deny any return or exchange.
Damaged Items - If your order arrives and is damaged you must contact us within 72 hours. We will send a packaging label for the return of the product. Upon receipt of the damaged goods we will send a replacement. Replacements will be issue only as the exact item that was returned. We will not allow exchanging of color, build, brand etc. on damaged items. During busy seasons processing can take up to 3 weeks, please contact us at issues@laynepublications.com for your damage replacement status.
Ordering
We accept orders through our website 24 hours a day, 7 days a week, 365 days a year.
Payment, Pricing & Promotions
We currently accept all major credit cards and Google Checkout. Prices subject to change without notice. We do not accept liability for incorrect spelling, printing errors (including prices), incorrect manufacturer's specifications or changes, or grammatical inaccuracies in any product included in this website.
Viewing Orders
You may login to your account at any time on our website to view past orders and download any songs that you have purchased.
Updating Account Information
You can update your information any time by logging into your account on our website.
If there are problems/issues with our site please contact our web managment department at webmaster@laynepublications.com.